In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it’s a standoffish coworker or an arrogant boss, incivility at the office doesn’t just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they’ve left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they’ve experienced rudeness at work.
Title: The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
Authors: Thunderbird Professor Christine Pearson, Ph.D., has been cited in more than 400 newspapers and magazines, and has been featured on international radio and television broadcasts as an expert of crisis management and workplace incivility. Her co-author is Christine Porath, Ph.D., a professor at the University of Southern California.
Publisher: Portfolio Hardcover (July 9, 2009)
Description: Hardcover, 240 pages