Ranked #1 in the World
1. Click the 'RSS Feed' button above.
The Cost of Bad Behavior: How Incivility Is Damaging Your Business
Tuesday, May 19th, 2009
Whether it’s a standoffish coworker or an arrogant boss, incivility at the office doesn’t just affect the moods of a few employees. It hurts an entire company. Thunderbird Professor Christine Pearson and co-author Christine Porath provide a decade of research that shows how — and what you can do about it — in their new book, The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It (Portfolio Hardcover, July 2009). Pearson talks about the book May 15 at Thunderbird.
Audio 1: Research origins: From workplace homicide to incivility (02:27)
Audio 2: Incivility defined: What it looks like (04:22)
Audio 3: Incivility costs: How it hurts your business (02:17)
Audio 4: Habitual incivility: Beware of repeat offenders (02:21)
Audio 5: Coping with incivility: What to do about it (03:11)
The troubled world of global business needs an updated version of capitalism that bridges the gap between fiscal and social responsibility, recently retired Coca-Cola chairman and CEO Neville Isdell told Thunderbird graduates May 1 in Glendale, Ariz. “We need leaders who will help update capitalism for the challenges the world faces today,” Isdell said. Audio: 
What does violence in Mexico mean for tourists and global managers doing business in the country? What about stories of rogue taxi drivers who take foreigners to remote locations and extort money? Thunderbird Professor Roy C. Nelson, author of the new book, “