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Whether it’s a standoffish coworker or an arrogant boss, incivility at the office doesn’t just affect the moods of a few employees. It hurts an entire company. Thunderbird Professor Christine Pearson and co-author Christine Porath provide a decade of research that shows how — and what you can do about it — in their new book, The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It (Portfolio Hardcover, July 2009). Pearson talks about the book May 15 at Thunderbird.
Audio 1: Research origins: From workplace homicide to incivility (02:27)
Audio 2: Incivility defined: What it looks like (04:22)
Audio 3: Incivility costs: How it hurts your business (02:17)
Audio 4: Habitual incivility: Beware of repeat offenders (02:21)
Audio 5: Coping with incivility: What to do about it (03:11)
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