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	<title>Knowledge Network: Research and Opinions</title>
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		<title>Understanding China: Confucianism, Guanxi and Face</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2012/02/10/neville-china/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2012/02/10/neville-china/#comments</comments>
		<pubDate>Fri, 10 Feb 2012 21:52:54 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Culture & Language]]></category>
		<category><![CDATA[Emerging Markets]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[Confucianism]]></category>
		<category><![CDATA[Confucius]]></category>
		<category><![CDATA[Face]]></category>
		<category><![CDATA[Frank Neville]]></category>
		<category><![CDATA[Guanxi]]></category>
		<category><![CDATA[Thunderbird School]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=6206</guid>
		<description><![CDATA[
Many foreigners who come to China on business read about the culture and think they understand, but they misapply key concepts such as Confucianism, guanxi and face. “They misunderstand what they read because they look at it through their own cultural lens, rather than trying to see it through a Chinese cultural lens,” said Frank [...]]]></description>
			<content:encoded><![CDATA[<p><span id="more-6206"></span></p>
<div style="color:#080808;font-size:10pt;line-height:14pt;font-family:Arial, Helvetica, sans serif"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2012/02/frank-neville.jpg" alt="Frank Neville, Thunderbird School" width="311" align="left" />Many foreigners who come to China on business read about the culture and think they understand, but they misapply key concepts such as Confucianism, <em>guanxi</em> and face. “They misunderstand what they read because they look at it through their own cultural lens, rather than trying to see it through a Chinese cultural lens,” said Frank Neville, Vice President of Global Communications and Public Affairs at Thunderbird School of Global Management. Neville, a 15-year veteran of the U.S. State Department and former spokesman for the U.S. Embassy in Beijing, speaks Mandarin and continues to visit China on a regular basis. He shared insights on Confucianism, <em>guanxi</em> and face during new student orientation Jan. 17, 2012, in Glendale, Arizona.</p>
<p><strong>Confucianism: Order from chaos</strong></p>
<p>Neville said Westerners in China first need to understand the origins and application of Confucianism. “China’s past conditions its present, and one of the critical components is Confucianism,” Neville said.</p>
<p>Although many people present Confucianism as a religion, Neville said the teachings of the ancient philosopher function more as a way of ordering Chinese society. “China was torn by warfare in Confucius’ era,” Neville said. “What he was trying to do was create a social structure, a social order, to provide some stability in society.”</p>
<p>Building upon the thoughts of others, Confucius codified the proper relationships between the ruler and the ruled, the father and son, the husband and wife, the elder and younger brother, and the teacher and student.</p>
<p>“All have roles and responsibilities in China, and they are not equal,” Neville said. This can be a difficult concept for Americans who grow up in a society shaped by the Declaration of Independence.</p>
<p>In many respects, Confucianism substitutes for an independent judiciary that has never really existed in China. “It provides a structure for moderating disputes and deciding who gets what,” Neville said. “That is very different from a Western or an American judicial system, in the sense that its premise is that not everybody is equal. In fact, people are inherently unequal in China.”</p>
<p><strong><em>Guanxi:</em> Relationships of Trust</strong></p>
<p>Neville said a basic understanding of Confucianism helps put <em>guanxi</em> into context. This refers to the Chinese emphasis on relationships.</p>
<p>“This is the glue that holds society together,” Neville said. “If you’ve got these unequal relationships, if you have a weak judiciary, it’s the <em>guanxi</em> — your relationships with people — that allows you to function, that provide you protection, that give you an opportunity to advance in your career.”</p>
<p>Neville said <em>guanxi</em> also requires people to understand their own responsibilities in any relationship. “Coming from the outside, you need to develop relationships with people so you can work effectively with them,” he said. “You need to invest in building trust because trust does not exist through the legal structure and your ability to arbitrate a dispute in court.”</p>
<p><strong>Face: Respecting Roles</strong></p>
<p><em>Guanxi</em> is closely tied to the Chinese concept of face, which involves acknowledging a person’s role in any relationship.</p>
<p>Neville said Chinese managers who understand the importance of face are careful to use people’s titles when addressing them. “You  need to show that person that you recognize that role, and you’re going to interact with him based upon that role that he has,” Neville said.</p>
<p>Face also requires people to respect the value of close relationships and to show special courtesy to people within the inner circle of trust. “You owe a relative a lot more than you owe a stranger on the street,” Neville said. “There’s an asymmetry.”</p>
<p><a href="http://www.youtube.com/watch?v=-BGl9Uw5B2E"><strong>Video:</strong> Understanding Confucianism (3:32)</a></p>
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<p><a href="http://www.youtube.com/watch?v=PwUtEj44-08"><strong>Video:</strong> Understanding <em>Guanxi</em> (3:47)</a></p>
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<p><a href="http://www.youtube.com/watch?v=X5d4u3YtELE"><strong>Video:</strong> Understanding Face (4:04)</a></p>
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<p><a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Frank-Neville-China.mp3"><strong>Podcast:</strong> Frank Neville on Understanding Chinese Culture (36:08)</a></div>
]]></content:encoded>
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	<itunes:summary>Many foreigners who come to China on business read about the culture and think they understand, but they misapply key concepts such as Confucianism, guanxi and face. “They misunderstand what they read because they look at it through their own cultural lens, rather than trying to see it through a Chinese cultural lens,” said Frank Neville, Vice President of Global Communications and Public Affairs at Thunderbird School of Global Management. Neville, a 15-year veteran of the U.S. State Department and former spokesman for the U.S. Embassy in Beijing, speaks Mandarin and continues to visit China on a regular basis. He shared insights on Confucianism, guanxi and face during new student orientation Jan. 17, 2012, in Glendale, Arizona.
Confucianism: Order from chaos
Neville said Westerners in China first need to understand the origins and application of Confucianism. “China’s past conditions its present, and one of the critical components is Confucianism,” Neville said.
Although many people present Confucianism as a religion, Neville said the teachings of the ancient philosopher function more as a way of ordering Chinese society. “China was torn by warfare in Confucius’ era,” Neville said. “What he was trying to do was create a social structure, a social order, to provide some stability in society.”
Building upon the thoughts of others, Confucius codified the proper relationships between the ruler and the ruled, the father and son, the husband and wife, the elder and younger brother, and the teacher and student.
“All have roles and responsibilities in China, and they are not equal,” Neville said. This can be a difficult concept for Americans who grow up in a society shaped by the Declaration of Independence.
In many respects, Confucianism substitutes for an independent judiciary that has never really existed in China. “It provides a structure for moderating disputes and deciding who gets what,” Neville said. “That is very different from a Western or an American judicial system, in the sense that its premise is that not everybody is equal. In fact, people are inherently unequal in China.”
Guanxi: Relationships of Trust
Neville said a basic understanding of Confucianism helps put guanxi into context. This refers to the Chinese emphasis on relationships.
“This is the glue that holds society together,” Neville said. “If you’ve got these unequal relationships, if you have a weak judiciary, it’s the guanxi — your relationships with people — that allows you to function, that provide you protection, that give you an opportunity to advance in your career.”
Neville said guanxi also requires people to understand their own responsibilities in any relationship. “Coming from the outside, you need to develop relationships with people so you can work effectively with them,” he said. “You need to invest in building trust because trust does not exist through the legal structure and your ability to arbitrate a dispute in court.”
Face: Respecting Roles
Guanxi is closely tied to the Chinese concept of face, which involves acknowledging a person’s role in any relationship.
Neville said Chinese managers who understand the importance of face are careful to use people’s titles when addressing them. “You  need to show that person that you recognize that role, and you’re going to interact with him based upon that role that he has,” Neville said.
Face also requires people to respect the value of close relationships and to show special courtesy to people within the inner circle of trust. “You owe a relative a lot more than you owe a stranger on the street,” Neville said. “There’s an asymmetry.”
Video: Understanding Confucianism (3:32)

Video: Understanding Guanxi (3:47)

Video: Understanding Face (4:04)

Podcast: Frank Neville on Understanding Chinese Culture (36:08)</itunes:summary>
<itunes:subtitle>Many foreigners who come to China on business read about the culture and think they understand, but they misapply key concepts such as Confucianism, guanxi and face. “They misunderstand what they read because they look at it through their own [...]</itunes:subtitle>
	</item>
		<item>
		<title>Podcast: Fortune Cookie Wisdom for Winning in an Era of Global Transition</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/12/01/podcast-craig-barrett/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/12/01/podcast-craig-barrett/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 22:13:51 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Global Talent]]></category>
		<category><![CDATA[Craig Barrett]]></category>
		<category><![CDATA[fortune cookie wisdom]]></category>
		<category><![CDATA[Intel]]></category>
		<category><![CDATA[Thunderbird Global Business Dialogue]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=6022</guid>
		<description><![CDATA[Individuals, organizations and countries looking for an edge in the new global economy can find all the wisdom they need from three fortune cookies collected by retired Intel CEO and Chairman Craig Barrett. &#8220;During any period of transition, people win and lose market share,&#8221; Barrett said Nov. 10, 2011, during a keynote luncheon at the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/12/barrett476.jpg" alt="Retired Intel CEO Craig Barrett" width="238" height="105" align="left" />Individuals, organizations and countries looking for an edge in the new global economy can find all the wisdom they need from three fortune cookies collected by retired <a href="http://www.intel.com">Intel</a> CEO and Chairman Craig Barrett. &#8220;During any period of transition, people win and lose market share,&#8221; Barrett said Nov. 10, 2011, during a keynote luncheon at the inaugural <a href="http://www.thunderbird.edu/dialogue">Thunderbird Global Business Dialogue</a> in Glendale, Arizona. &#8220;These three fortunes contain all the wisdom you need to win in an era of historic transformation.&#8221; The first fortune says: &#8220;The world will always accept talent with open arms.&#8221; Barrett said this message highlights the importance of education, the process of discovering passion and harnessing the human potential. The second fortune says: &#8220;You cannot win unless you choose to compete.&#8221; Barrett said too many people in mature markets resent the upstarts from China, India and elsewhere. Instead of complaining about the new global economy, they need to start competing. The third fortune says: &#8220;A small deed done is better than a great deed planned.&#8221; Barrett said people need to recognize that the power to win lies within themselves if they are willing to take action. &#8220;Stop looking to others to solve your problems,&#8221; he said. &#8220;Stop waiting on government.&#8221; Download the full podcast here from Thunderbird School of Global Management. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Keynote-Barrett1110.mp3" target="_blank"><strong>Podcast:</strong> Global Reputation Management (37:39)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/12/01/podcast-craig-barrett/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Keynote-Barrett1110.mp3" length="70528800" type="audio/mpeg" />
	<itunes:summary>Individuals, organizations and countries looking for an edge in the new global economy can find all the wisdom they need from three fortune cookies collected by retired Intel CEO and Chairman Craig Barrett. During any period of transition, people win and lose market share, Barrett said Nov. 10, 2011, during a keynote luncheon at the inaugural Thunderbird Global Business Dialogue in Glendale, Arizona. These three fortunes contain all the wisdom you need to win in an era of historic transformation. The first fortune says: The world will always accept talent with open arms. Barrett said this message highlights the importance of education, the process of discovering passion and harnessing the human potential. The second fortune says: You cannot win unless you choose to compete. Barrett said too many people in mature markets resent the upstarts from China, India and elsewhere. Instead of complaining about the new global economy, they need to start competing. The third fortune says: A small deed done is better than a great deed planned. Barrett said people need to recognize that the power to win lies within themselves if they are willing to take action. Stop looking to others to solve your problems, he said. Stop waiting on government. Download the full podcast here from Thunderbird School of Global Management. | Podcast: Global Reputation Management (37:39)</itunes:summary>
<itunes:subtitle>Individuals, organizations and countries looking for an edge in the new global economy can find all the wisdom they need from three fortune cookies collected by retired Intel CEO and Chairman Craig Barrett. During any period of transition, [...]</itunes:subtitle>
	</item>
		<item>
		<title>Podcast: Numbers + Creativity = Strategy</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/12/01/podcast-numbers-creativity-strategy/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/12/01/podcast-numbers-creativity-strategy/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 20:50:02 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Global Strategy]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=6018</guid>
		<description><![CDATA[As global CEO of public relations and communications firm Burson-Marsteller, Mark Penn follows a simple formula to help his clients get the results they want: Numbers + creativity = strategy. Penn used the approach in the 1990s to help U.S. President Bill Clinton win re-election. The same formula has worked for Burson-Marsteller clients in dozens [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/12/penn476.jpg" alt="Burson-Marsteller CEO Mark Penn" width="238" height="105" align="left" />As global CEO of public relations and communications firm <a href="http://www.burson-marsteller.com">Burson-Marsteller</a>, Mark Penn follows a simple formula to help his clients get the results they want: Numbers + creativity = strategy. Penn used the approach in the 1990s to help U.S. President Bill Clinton win re-election. The same formula has worked for Burson-Marsteller clients in dozens of countries. &#8220;I encounter a number of CEOs and others who want to operate by their gut,&#8221; Penn said Nov. 11, 2011, during a keynote address at the inaugural <a href="http://www.thunderbird.edu/dialogue">Thunderbird Global Business Dialogue</a> in Glendale, Arizona. &#8220;They have great ideas, they have an inspiration, and they don&#8217;t want to be bothered by the numbers.&#8221; He also meets people at the other extreme who are completely numbers driven. &#8220;What I try to preach is, you&#8217;ve got to have the right combination for long-term renewal and success,&#8221; he said. Download the full podcast here from Thunderbird School of Global Management. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Keynote-Penn1111.mp3" target="_blank"><strong>Podcast:</strong> Global Reputation Management (37:39)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/12/01/podcast-numbers-creativity-strategy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Keynote-Penn1111.mp3" length="72316450" type="audio/mpeg" />
	<itunes:summary>As global CEO of public relations and communications firm Burson-Marsteller, Mark Penn follows a simple formula to help his clients get the results they want: Numbers + creativity = strategy. Penn used the approach in the 1990s to help U.S. President Bill Clinton win re-election. The same formula has worked for Burson-Marsteller clients in dozens of countries. I encounter a number of CEOs and others who want to operate by their gut, Penn said Nov. 11, 2011, during a keynote address at the inaugural Thunderbird Global Business Dialogue in Glendale, Arizona. They have great ideas, they have an inspiration, and they dont want to be bothered by the numbers. He also meets people at the other extreme who are completely numbers driven. What I try to preach is, youve got to have the right combination for long-term renewal and success, he said. Download the full podcast here from Thunderbird School of Global Management. | Podcast: Global Reputation Management (37:39)</itunes:summary>
<itunes:subtitle>As global CEO of public relations and communications firm Burson-Marsteller, Mark Penn follows a simple formula to help his clients get the results they want: Numbers + creativity = strategy. Penn used the approach in the 1990s to help U.S. [...]</itunes:subtitle>
	</item>
		<item>
		<title>Podcast: International Versus Global</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/10/28/denis-leclerc-international-global/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/10/28/denis-leclerc-international-global/#comments</comments>
		<pubDate>Sat, 29 Oct 2011 00:00:22 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Culture & Language]]></category>
		<category><![CDATA[Leclerc, Denis]]></category>
		<category><![CDATA[Denis Leclerc]]></category>
		<category><![CDATA[Executive Certificate]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[international]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[Thunderbird Online]]></category>
		<category><![CDATA[Thunderbird School]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5986</guid>
		<description><![CDATA[Many people use &#8220;international&#8221; and &#8220;global&#8221; as interchangeable terms, but Thunderbird Professor Denis Leclerc, Ph.D., makes an important distinction. &#8220;Most international organizations have a center of gravity at corporate headquarters,&#8221; says Leclerc, who teaches in the Executive Certificate in Global Negotiations program through Thunderbird Online. &#8220;They might sell products around the world, but they truly [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/08/Denis-Leclerc.jpg" alt="Thunderbird Professor Denis Leclerc, Ph.D." width="238" height="105" align="left" />Many people use &#8220;international&#8221; and &#8220;global&#8221; as interchangeable terms, but Thunderbird Professor <a href="http://www.thunderbird.edu/knowledge_network/faculty_bios/faculty_alphabetical/_173335.htm" target="_self">Denis Leclerc</a>, Ph.D., makes an important distinction. &#8220;Most international organizations have a center of gravity at corporate headquarters,&#8221; says Leclerc, who teaches in the Executive Certificate in Global Negotiations program through <a href="http://online.thunderbird.edu/" target="_self">Thunderbird Online</a>. &#8220;They might sell products around the world, but they truly have a center of gravity.&#8221; Global organizations, which have multiplied in the past 10 to 15 years, embed themselves more deeply in the markets where they operate and share knowledge in multiple directions. &#8220;Rather than having one center of gravity, they have nodes of knowledge around the world,&#8221; Leclerc says. Leclerc says cross-cultural communication skills become increasingly important as companies make the transition from international to global. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Leclerc-Global.mp3" target="_blank"><strong>Audio:</strong> International Versus Global (9:27)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/10/28/denis-leclerc-international-global/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Leclerc-Global.mp3" length="9081860" type="audio/mpeg" />
	<itunes:summary>Many people use international and global as interchangeable terms, but Thunderbird Professor Denis Leclerc, Ph.D., makes an important distinction. Most international organizations have a center of gravity at corporate headquarters, says Leclerc, who teaches in the Executive Certificate in Global Negotiations program through Thunderbird Online. They might sell products around the world, but they truly have a center of gravity. Global organizations, which have multiplied in the past 10 to 15 years, embed themselves more deeply in the markets where they operate and share knowledge in multiple directions. Rather than having one center of gravity, they have nodes of knowledge around the world, Leclerc says. Leclerc says cross-cultural communication skills become increasingly important as companies make the transition from international to global. | Audio: International Versus Global (9:27)</itunes:summary>
<itunes:subtitle>Many people use international and global as interchangeable terms, but Thunderbird Professor Denis Leclerc, Ph.D., makes an important distinction. Most international organizations have a center of gravity at [...]</itunes:subtitle>
	</item>
		<item>
		<title>Podcast: Defining Culture</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/09/19/podcast-defining-culture/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/09/19/podcast-defining-culture/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 00:57:04 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Culture & Language]]></category>
		<category><![CDATA[Leclerc, Denis]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Denis Leclerc]]></category>
		<category><![CDATA[Executive Certificate]]></category>
		<category><![CDATA[Global Negotiations]]></category>
		<category><![CDATA[Thunderbird Online]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5901</guid>
		<description><![CDATA[Anthropologists, economists and linguists all talk about culture. But settling on one clear definition is difficult. One reason is because culture remains largely invisible, especially when looking inward. &#8220;It is clearly very hard to see one&#8217;s own culture,&#8221; says Thunderbird Professor Denis Leclerc, Ph.D., who teaches in the Executive Certificate in Global Negotiations program through [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/08/Denis-Leclerc.jpg" alt="Thunderbird Professor Denis Leclerc, Ph.D." width="238" height="105" align="left" />Anthropologists, economists and linguists all talk about culture. But settling on one clear definition is difficult. One reason is because culture remains largely invisible, especially when looking inward. &#8220;It is clearly very hard to see one&#8217;s own culture,&#8221; says Thunderbird Professor <a href="http://www.thunderbird.edu/knowledge_network/faculty_bios/faculty_alphabetical/_173335.htm" target="_self">Denis Leclerc</a>, Ph.D., who teaches in the Executive Certificate in Global Negotiations program through <a href="http://online.thunderbird.edu/" target="_self">Thunderbird Online</a>. Culture is often described as a set of shared and learned preferences that bind people together, but Leclerc says his students struggle when asked what it means to be from a specific country, organization or group. When pressed, many people mention the importance of family — without realizing that people from all cultures say the same thing. &#8220;I have not yet found anybody who says they don&#8217;t care about their family,&#8221; Leclerc says. Despite the ambiguities, Leclerc says global managers cannot afford to overlook culture because it shapes the way people do business. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Leclerc-Culture.mp3" target="_blank"><strong>Podcast:</strong> Defining Culture (9:55)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/09/19/podcast-defining-culture/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Leclerc-Culture.mp3" length="19050896" type="audio/mpeg" />
	<itunes:summary>Anthropologists, economists and linguists all talk about culture. But settling on one clear definition is difficult. One reason is because culture remains largely invisible, especially when looking inward. It is clearly very hard to see ones own culture, says Thunderbird Professor Denis Leclerc, Ph.D., who teaches in the Executive Certificate in Global Negotiations program through Thunderbird Online. Culture is often described as a set of shared and learned preferences that bind people together, but Leclerc says his students struggle when asked what it means to be from a specific country, organization or group. When pressed, many people mention the importance of family — without realizing that people from all cultures say the same thing. I have not yet found anybody who says they dont care about their family, Leclerc says. Despite the ambiguities, Leclerc says global managers cannot afford to overlook culture because it shapes the way people do business. | Podcast: Defining Culture (9:55)</itunes:summary>
<itunes:subtitle>Anthropologists, economists and linguists all talk about culture. But settling on one clear definition is difficult. One reason is because culture remains largely invisible, especially when looking inward. It is clearly very hard to see [...]</itunes:subtitle>
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		<title>Arab Spring part of global movement, McCain tells T-birds</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/09/02/john-mccain-thunderbird/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/09/02/john-mccain-thunderbird/#comments</comments>
		<pubDate>Fri, 02 Sep 2011 21:01:36 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[International Affairs]]></category>
		<category><![CDATA[Arab Spring]]></category>
		<category><![CDATA[Arizona]]></category>
		<category><![CDATA[John McCain]]></category>
		<category><![CDATA[Libya]]></category>
		<category><![CDATA[Thunderbird School]]></category>
		<category><![CDATA[uprisings]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5809</guid>
		<description><![CDATA[
People who view the Mideast uprisings as an “Arab Spring” are missing the broader significance of a global movement, U.S. Sen. John McCain said Aug. 29, 2011, at Thunderbird School of Global Management in Glendale, Arizona.
“I don’t think Arab Spring is the right name for it,” McCain said. “It obviously has spread throughout the Arab [...]]]></description>
			<content:encoded><![CDATA[<p><span id="more-5809"></span></p>
<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/John-McCain-Thunderbird.jpg" alt="Sen. John McCain, R-Arizona, at Thunderbird School" width="311" align="left" />People who view the Mideast uprisings as an “Arab Spring” are missing the broader significance of a global movement, U.S. Sen. John McCain said Aug. 29, 2011, at Thunderbird School of Global Management in Glendale, Arizona.</p>
<p>“I don’t think Arab Spring is the right name for it,” McCain said. “It obviously has spread throughout the Arab world and is still going on. But I would argue that it’s going on all over the world, not just in the Arab world.”</p>
<p>McCain said the only comparable time in recent history might be the end of the Cold War and fall of the Soviet Union. “We live in a time when we should be most excited,” he said. “Never in history have so many hundreds of millions of people had an opportunity to experience freedom and democracy and an observance of human rights.”</p>
<p>McCain spoke for about 15 minutes on world affairs and then fielded questions from an audience of about 350 incoming Thunderbird students. Afterward the audience sang happy birthday to the Arizona delegate, who was celebrating his 75th birthday.</p>
<p>While final outcomes remain uncertain, McCain expressed general optimism about the transformation he sees spreading from Tunisia to Egypt, Libya, Bahrain and Syria. He also mentioned movements in Russia, China, India, Europe and even the United States.</p>
<p>“There are countries like China that are very uneasy right now,  that use hundreds of police to crack down on hundreds of demonstrators,” McCain said. Hooliganism and extremism have marred some demonstrations, but McCain said the general movement supports many of the same human rights articulated by the  U.S. founders.</p>
<p>“That’s what is being asserted today in all places all over the world,” McCain said, “and not just in the Arab world.”</p>
<p>He said the transformation to democracy will be messy and slow in many places as people learn how to govern themselves. “Some countries will take two steps forward and one step back,” he said, “and sometimes one step forward and two steps back.”</p>
<p><strong>The Zuckerberg factor</strong></p>
<p>One force that will help reformers maintain momentum will come from social media, a tool that has helped weaker members of society to organize protests and spread dissent. McCain said he met one revolutionary leader in Egypt who boasted that he could fill a public square with 300,000 protesters within four hours using the power of social media.</p>
<p>McCain described another conversation with a young woman in Tunisia. “Do you know who our national hero is?” she said. “Mark Zuckerberg.”</p>
<p>McCain agreed that the Facebook founder has played a huge role in connecting people and fueling the freedom movement. He said the bigger challenge for reformers will be delivering results once they gain power.</p>
<p>In Libya, for example, the rebels closing in on ousted leader Muammar Gaddafi must quickly confront the basic needs of people left without food, water and electricity. “A lot of the success or failure of the rebels, the TNC, will be related to their ability to get goods and services to the people of Libya as quickly as possible,” McCain said, referring to the Transitional National Council.</p>
<p><strong>Freedom hijackers</strong></p>
<p>Another challenge will involve fending off extremist organizations and other powerful interests that threaten to exploit the freedom movement for their own purposes.</p>
<p>McCain said the Muslim Brotherhood, an established political opposition group in the Arab world, already has asserted itself in Egypt. “We have been worried about the way a lot of things are being handled in Egypt,” he said. “Some of the young people are being excluded from some of the deliberations and processes of moving forward.”</p>
<p>McCain said the Egyptian struggle is key because of the weight the country carries throughout the region. “Egypt is the heart and soul of the Arab world,” he said. “What happens in Egypt will have a profound effect on what happens in these surrounding countries.”</p>
<p>If the Muslim Brotherhood emerges as the dominant voice in Egypt, McCain said “it won’t be the first revolution in this part of the world that has been hijacked by Muslim extremists.”</p>
<p>He said many people behind the pro-democracy movement understand the importance of pressing forward after the initial battles have been won. “It’s not the first election that we worry about,” one Tunisian told McCain during his visit to North Africa. “It’s the second election.”</p>
<p><strong>War weary America</strong></p>
<p>McCain said many U.S. observers watch the uprisings around the world with little desire to get involved.</p>
<p>“We have gone through a rather tumultuous time with Iraq and Afghanistan, and you will not see the United States of America anytime soon engage in a land war anywhere in the world,” McCain said. “Americans are war weary. Americans are very tired. And Americans are very angry.”</p>
<p>McCain said he understands the frustrations he hears from his constituents, and he agrees that the United States should not impose its values on other nations. But he said the United States should help when asked.</p>
<p>“It is in America’s interest and the world’s interest to see a peaceful transition to democratic governments,” he said.</p>
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<td width="260" valign="top"><object type="application/x-shockwave-flash" style="width:260px; height:167px;" data="http://www.youtube.com/v/EfkgwniSGBY&amp;rel=0&amp;color1=0x2b405b&amp;color2=0x6b8ab6"><param name="movie" value="http://www.youtube.com/v/EfkgwniSGBY&amp;rel=0&amp;color1=0x2b405b&amp;color2=0x6b8ab6" /><param name="wmode" value="opaque"" /></object></p>
<p><strong>John McCain at Thunderbird:</strong> Watch the video on <a href="http://www.youtube.com/watch?v=EfkgwniSGBY" target="_self">YouTube</a> (13:13)</td>
<td width="260" valign="top"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/McCain10.jpg" alt="U.S. Senator John McCain at Thunderbird" width="260" /></td>
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<td width="260" valign="top"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/McCain3.jpg" alt="U.S. Senator John McCain at Thunderbird" width="260" /></td>
<td width="260" valign="top"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/McCain4.jpg" alt="U.S. Senator John McCain at Thunderbird" width="260" /></td>
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<td width="260" valign="top"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/McCain12.jpg" alt="U.S. Senator John McCain at Thunderbird" width="260" /></td>
<td width="260" valign="top"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/McCain6.jpg" alt="U.S. Senator John McCain at Thunderbird" width="260" /></td>
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<td width="260" valign="top"><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/09/McCain13.jpg" alt="U.S. Senator John McCain at Thunderbird" width="260" /></td>
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<p><a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/John-McCain.mp3" target="_blank"><strong>Podcast: </strong>Sen. John McCain at Thunderbird (13:13)</a></p>
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		<slash:comments>0</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/John-McCain.mp3" length="25359572" type="audio/mpeg" />
	<itunes:summary>People who view the Mideast uprisings as an “Arab Spring” are missing the broader significance of a global movement, U.S. Sen. John McCain said Aug. 29, 2011, at Thunderbird School of Global Management in Glendale, Arizona.
“I don’t think Arab Spring is the right name for it,” McCain said. “It obviously has spread throughout the Arab world and is still going on. But I would argue that it’s going on all over the world, not just in the Arab world.”
McCain said the only comparable time in recent history might be the end of the Cold War and fall of the Soviet Union. “We live in a time when we should be most excited,” he said. “Never in history have so many hundreds of millions of people had an opportunity to experience freedom and democracy and an observance of human rights.”
McCain spoke for about 15 minutes on world affairs and then fielded questions from an audience of about 350 incoming Thunderbird students. Afterward the audience sang happy birthday to the Arizona delegate, who was celebrating his 75th birthday.
While final outcomes remain uncertain, McCain expressed general optimism about the transformation he sees spreading from Tunisia to Egypt, Libya, Bahrain and Syria. He also mentioned movements in Russia, China, India, Europe and even the United States.
“There are countries like China that are very uneasy right now,  that use hundreds of police to crack down on hundreds of demonstrators,” McCain said. Hooliganism and extremism have marred some demonstrations, but McCain said the general movement supports many of the same human rights articulated by the  U.S. founders.
“That’s what is being asserted today in all places all over the world,” McCain said, “and not just in the Arab world.”
He said the transformation to democracy will be messy and slow in many places as people learn how to govern themselves. “Some countries will take two steps forward and one step back,” he said, “and sometimes one step forward and two steps back.”
The Zuckerberg factor
One force that will help reformers maintain momentum will come from social media, a tool that has helped weaker members of society to organize protests and spread dissent. McCain said he met one revolutionary leader in Egypt who boasted that he could fill a public square with 300,000 protesters within four hours using the power of social media.
McCain described another conversation with a young woman in Tunisia. “Do you know who our national hero is?” she said. “Mark Zuckerberg.”
McCain agreed that the Facebook founder has played a huge role in connecting people and fueling the freedom movement. He said the bigger challenge for reformers will be delivering results once they gain power.
In Libya, for example, the rebels closing in on ousted leader Muammar Gaddafi must quickly confront the basic needs of people left without food, water and electricity. “A lot of the success or failure of the rebels, the TNC, will be related to their ability to get goods and services to the people of Libya as quickly as possible,” McCain said, referring to the Transitional National Council.
Freedom hijackers
Another challenge will involve fending off extremist organizations and other powerful interests that threaten to exploit the freedom movement for their own purposes.
McCain said the Muslim Brotherhood, an established political opposition group in the Arab world, already has asserted itself in Egypt. “We have been worried about the way a lot of things are being handled in Egypt,” he said. “Some of the young people are being excluded from some of the deliberations and processes of moving forward.”
McCain said the Egyptian struggle is key because of the weight the country carries throughout the region. “Egypt is the heart and soul of the Arab world,” he said. “What happens in Egypt will have a profound effect on what happens in these surrounding countries.”
If the Muslim Brotherhood emerges as the dominant voice in [...]</itunes:summary>
<itunes:subtitle>People who view the Mideast uprisings as an “Arab Spring” are missing the broader significance of a global movement, U.S. Sen. John McCain said Aug. 29, 2011, at Thunderbird School of Global Management in Glendale, Arizona.
“I don’t think [...]</itunes:subtitle>
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		<title>Harvard Business Review: In Search of Global Bridgers</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/08/29/hbr-global-bridgers/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/08/29/hbr-global-bridgers/#comments</comments>
		<pubDate>Mon, 29 Aug 2011 18:07:56 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Emerging Markets]]></category>
		<category><![CDATA[Washburn, Nathan]]></category>
		<category><![CDATA[Global Bridgers]]></category>
		<category><![CDATA[Harvard Business Review]]></category>
		<category><![CDATA[HBR]]></category>
		<category><![CDATA[Nathan Washburn]]></category>
		<category><![CDATA[Thunderbird School]]></category>
		<category><![CDATA[Tom Hunsaker]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5802</guid>
		<description><![CDATA[
By Nathan T. Washburn and B. Tom Hunsaker
Too many companies in mature markets assume the only reason to enter an emerging country is to pursue new customers. They fail to perceive the rich potential for innovation in those countries. Yet as the balance of economic power shifts from West to East, new ideas and business [...]]]></description>
			<content:encoded><![CDATA[<p><span id="more-5802"></span></p>
<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/08/global-bridgers.jpg" alt="Photo by Samantha Novick" width="238" align="left" /><strong>By Nathan T. Washburn and B. Tom Hunsaker</strong></p>
<p>Too many companies in mature markets assume the only reason to enter an emerging country is to pursue new customers. They fail to perceive the rich potential for innovation in those countries. Yet as the balance of economic power shifts from West to East, new ideas and business models increasingly flow from emerging markets — rather than the other way around. Even companies that recognize the opportunities often lack the necessary processes to absorb outside innovation.</p>
<p>However, our research shows that multinationals can position themselves to take advantage of the innovative energy that permeates emerging markets if they commit to the deployment of a new kind of manager that we call a “global bridger.”</p>
<p>Such people are relatively rare. Global bridgers are expatriates who seek out and identify potentially company-changing ideas innovations during their assignments in emerging markets. Many expatriates we interviewed became bridgers on their own, sometimes in spite of the company rather than with its support.</p>
<p>Our research, published in the September 2011 issue of Harvard Business Review, explores how companies based in mature markets can break the mold and bring home fresh ideas from the hotbeds of innovation where their expatriates live and work. <a href="http://hbr.org/2011/09/finding-great-ideas-in-emerging-markets/ar/1" target="_self">Read the full article in Harvard Business Review</a> or watch the video below.</p>
<p><em><a href="http://www.thunderbird.edu/knowledge_network/faculty_bios/faculty_alphabetical/_243799.htm" target="_self"><strong>Nathan T. Washburn</strong></a>, Ph.D., is an assistant professor of management at Thunderbird School of Global Management in Glendale, Arizona. He teaches global strategy and speaks Chinese and intermediate Portuguese in addition to his native English. <strong>B. Tom Hunsaker</strong> teaches in the MBA program at Thunderbird.</em></p>
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<td width="469" valign="top"><object type="application/x-shockwave-flash" style="width:469px; height:290px;" data="http://www.youtube.com/v/cvku7xCPOmE&amp;rel=0&amp;color1=0x2b405b&amp;color2=0x6b8ab6"><param name="movie" value="http://www.youtube.com/v/cvku7xCPOmE&amp;rel=0&amp;color1=0x2b405b&amp;color2=0x6b8ab6" /><param name="wmode" value="opaque"" /></object><strong>Rethinking Expat Assignments</strong><strong>: </strong>Nathan Washburn, a professor at Thunderbird School of Global Management in Glendale, Arizona, says corporate expatriates need to rethink their roles in emerging markets. View the video on <a href="http://www.youtube.com/watch?v=cvku7xCPOmE" target="_self">YouTube</a> or on China&#8217;s www.tudou.com (2:44).</td>
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<p><a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Washburn-Expats.mp3" target="_blank"><strong>Podcast:</strong> Nokia&#8217;s hard lesson in India (5:23)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/08/29/hbr-global-bridgers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Washburn-Expats.mp3" length="10355673" type="audio/mpeg" />
	<itunes:summary>By Nathan T. Washburn and B. Tom Hunsaker
Too many companies in mature markets assume the only reason to enter an emerging country is to pursue new customers. They fail to perceive the rich potential for innovation in those countries. Yet as the balance of economic power shifts from West to East, new ideas and business models increasingly flow from emerging markets — rather than the other way around. Even companies that recognize the opportunities often lack the necessary processes to absorb outside innovation.
However, our research shows that multinationals can position themselves to take advantage of the innovative energy that permeates emerging markets if they commit to the deployment of a new kind of manager that we call a “global bridger.”
Such people are relatively rare. Global bridgers are expatriates who seek out and identify potentially company-changing ideas innovations during their assignments in emerging markets. Many expatriates we interviewed became bridgers on their own, sometimes in spite of the company rather than with its support.
Our research, published in the September 2011 issue of Harvard Business Review, explores how companies based in mature markets can break the mold and bring home fresh ideas from the hotbeds of innovation where their expatriates live and work. Read the full article in Harvard Business Review or watch the video below.
Nathan T. Washburn, Ph.D., is an assistant professor of management at Thunderbird School of Global Management in Glendale, Arizona. He teaches global strategy and speaks Chinese and intermediate Portuguese in addition to his native English. B. Tom Hunsaker teaches in the MBA program at Thunderbird.



Rethinking Expat Assignments: Nathan Washburn, a professor at Thunderbird School of Global Management in Glendale, Arizona, says corporate expatriates need to rethink their roles in emerging markets. View the video on YouTube or on Chinas www.tudou.com (2:44).






Podcast: Nokias hard lesson in India (5:23)</itunes:summary>
<itunes:subtitle>By Nathan T. Washburn and B. Tom Hunsaker
Too many companies in mature markets assume the only reason to enter an emerging country is to pursue new customers. They fail to perceive the rich potential for innovation in those countries. Yet as the [...]</itunes:subtitle>
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		<title>Podcast: Cross-cultural communication styles in Europe</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/europe/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/europe/#comments</comments>
		<pubDate>Mon, 22 Aug 2011 21:26:13 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Culture & Language]]></category>
		<category><![CDATA[Leclerc, Denis]]></category>
		<category><![CDATA[cross-cultural communication]]></category>
		<category><![CDATA[Denis Leclerc]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[Thunderbird Online]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5769</guid>
		<description><![CDATA[Western and Eastern European cultures share many things in common, but one distinction is the way people view their ability to change external conditions that affect their lives. &#8220;One of the key concepts in defining culture is how people perceive that they can affect their own environment,&#8221; says Thunderbird Professor Denis Leclerc, Ph.D. &#8220;Western Europeans [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/08/macedonia5.jpg" alt="Thunderbird Professor Denis Leclerc, Ph.D." width="238" height="105" align="left" />Western and Eastern European cultures share many things in common, but one distinction is the way people view their ability to change external conditions that affect their lives. &#8220;One of the key concepts in defining culture is how people perceive that they can affect their own environment,&#8221; says Thunderbird Professor <a href="http://www.thunderbird.edu/knowledge_network/faculty_bios/faculty_alphabetical/_173335.htm" target="_self">Denis Leclerc</a>, Ph.D. &#8220;Western Europeans have a belief that they can change their environment, while Eastern Europeans see more constraints.&#8221; Leclerc discusses European culture in this podcast from <a href="http://online.thunderbird.edu/" target="_self">Thunderbird Online</a> Executive Certificates. Thunderbird Online&#8217;s facilitated professional development  programs are available to global business professionals around the  world.  These top-ranked programs are accessible, convenient and  up-to-date with the most insightful global business content from the <a href="http://online.thunderbird.edu/rankings/">world&#8217;s No. 1-ranked school in international business</a>. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Europe.mp3" target="_blank"><strong>Podcast:</strong> Cross-cultural communications while traveling in Europe (10:01)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/europe/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Europe.mp3" length="9635670" type="audio/mpeg" />
	<itunes:summary>Western and Eastern European cultures share many things in common, but one distinction is the way people view their ability to change external conditions that affect their lives. One of the key concepts in defining culture is how people perceive that they can affect their own environment, says Thunderbird Professor Denis Leclerc, Ph.D. Western Europeans have a belief that they can change their environment, while Eastern Europeans see more constraints. Leclerc discusses European culture in this podcast from Thunderbird Online Executive Certificates. Thunderbird Onlines facilitated professional development  programs are available to global business professionals around the  world.  These top-ranked programs are accessible, convenient and  up-to-date with the most insightful global business content from the worlds No. 1-ranked school in international business. | Podcast: Cross-cultural communications while traveling in Europe (10:01)</itunes:summary>
<itunes:subtitle>Western and Eastern European cultures share many things in common, but one distinction is the way people view their ability to change external conditions that affect their lives. One of the key concepts in defining culture is how people [...]</itunes:subtitle>
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		<item>
		<title>Podcast: Cross-cultural communication styles in the Middle East</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/mideast/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/mideast/#comments</comments>
		<pubDate>Mon, 22 Aug 2011 18:47:18 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Culture & Language]]></category>
		<category><![CDATA[Leclerc, Denis]]></category>
		<category><![CDATA[cross-cultural communication]]></category>
		<category><![CDATA[Denis Leclerc]]></category>
		<category><![CDATA[Middle East]]></category>
		<category><![CDATA[Thunderbird Online]]></category>
		<category><![CDATA[Thunderbird School]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5761</guid>
		<description><![CDATA[Doing business in the Middle East starts with building relationships of trust through face-to-face interaction. &#8220;Nothing gets done in any of these countries if you have not spent the time to develop relationships,&#8221; says Thunderbird Professor Denis Leclerc, Ph.D., who discusses Middle East communication styles in this podcast from Thunderbird Online Executive Certificates. Thunderbird Online&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/08/Amman.jpg" alt="Thunderbird Professor Denis Leclerc, Ph.D." width="238" height="105" align="left" />Doing business in the Middle East starts with building relationships of trust through face-to-face interaction. &#8220;Nothing gets done in any of these countries if you have not spent the time to develop relationships,&#8221; says Thunderbird Professor <a href="http://www.thunderbird.edu/knowledge_network/faculty_bios/faculty_alphabetical/_173335.htm" target="_self">Denis Leclerc</a>, Ph.D., who discusses Middle East communication styles in this podcast from <a href="http://online.thunderbird.edu/" target="_self">Thunderbird Online</a> Executive Certificates. Thunderbird Online&#8217;s facilitated professional development  programs are available to global business professionals around the  world.  These top-ranked programs are accessible, convenient and  up-to-date with the most insightful global business content from the <a href="http://online.thunderbird.edu/rankings/">world&#8217;s No. 1-ranked school in international business</a>. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Mideast.mp3" target="_blank"><strong>Audio:</strong> Cross-cultural communications while traveling in the Middle East (8:22)</a></p>
]]></content:encoded>
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	<itunes:summary>Doing business in the Middle East starts with building relationships of trust through face-to-face interaction. Nothing gets done in any of these countries if you have not spent the time to develop relationships, says Thunderbird Professor Denis Leclerc, Ph.D., who discusses Middle East communication styles in this podcast from Thunderbird Online Executive Certificates. Thunderbird Onlines facilitated professional development  programs are available to global business professionals around the  world.  These top-ranked programs are accessible, convenient and  up-to-date with the most insightful global business content from the worlds No. 1-ranked school in international business. | Audio: Cross-cultural communications while traveling in the Middle East (8:22)</itunes:summary>
<itunes:subtitle>Doing business in the Middle East starts with building relationships of trust through face-to-face interaction. Nothing gets done in any of these countries if you have not spent the time to develop relationships, says Thunderbird [...]</itunes:subtitle>
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		<item>
		<title>Podcast: Cross-cultural communication styles in the Americas</title>
		<link>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/americas/</link>
		<comments>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/americas/#comments</comments>
		<pubDate>Mon, 22 Aug 2011 18:31:06 +0000</pubDate>
		<dc:creator>jamesd</dc:creator>
				<category><![CDATA[Culture & Language]]></category>
		<category><![CDATA[Leclerc, Denis]]></category>
		<category><![CDATA[cross-cultural communication]]></category>
		<category><![CDATA[Denis Leclerc]]></category>
		<category><![CDATA[Latin America]]></category>
		<category><![CDATA[negotiation]]></category>
		<category><![CDATA[Thunderbird School]]></category>

		<guid isPermaLink="false">http://knowledgenetwork.thunderbird.edu/research/?p=5754</guid>
		<description><![CDATA[Blending cultures from North and Latin America is a little like mixing oil and water. &#8220;There are components of each culture that are almost on opposite ends of the spectrum,&#8221; says Thunderbird Professor Denis Leclerc, Ph.D., who discusses Canadian, U.S. and Latin American communication styles in this podcast from Thunderbird Online Executive Certificates. Thunderbird Online&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://knowledgenetwork.thunderbird.edu/research/files/2011/08/Denis-Leclerc.jpg" alt="Thunderbird Professor Denis Leclerc, Ph.D." width="238" height="105" align="left" />Blending cultures from North and Latin America is a little like mixing oil and water. &#8220;There are components of each culture that are almost on opposite ends of the spectrum,&#8221; says Thunderbird Professor <a href="http://www.thunderbird.edu/knowledge_network/faculty_bios/faculty_alphabetical/_173335.htm" target="_self">Denis Leclerc</a>, Ph.D., who discusses Canadian, U.S. and Latin American communication styles in this podcast from <a href="http://online.thunderbird.edu/" target="_self">Thunderbird Online</a> Executive Certificates. Thunderbird Online&#8217;s facilitated professional development  programs are available to global business professionals around the  world.  These top-ranked programs are accessible, convenient and  up-to-date with the most insightful global business content from the <a href="http://online.thunderbird.edu/rankings/">world&#8217;s No. 1-ranked school in international business</a>. | <a href="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Americas.mp3" target="_blank"><strong>Podcast:</strong> Cross-cultural communications while traveling in the Americas (9:20)</a></p>
]]></content:encoded>
			<wfw:commentRss>http://knowledgenetwork.thunderbird.edu/research/2011/08/22/americas/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.thunderbird.edu/wwwfiles/audio/knowledge_network/podcasts/Americas.mp3" length="8976549" type="audio/mpeg" />
	<itunes:summary>Blending cultures from North and Latin America is a little like mixing oil and water. There are components of each culture that are almost on opposite ends of the spectrum, says Thunderbird Professor Denis Leclerc, Ph.D., who discusses Canadian, U.S. and Latin American communication styles in this podcast from Thunderbird Online Executive Certificates. Thunderbird Onlines facilitated professional development  programs are available to global business professionals around the  world.  These top-ranked programs are accessible, convenient and  up-to-date with the most insightful global business content from the worlds No. 1-ranked school in international business. | Podcast: Cross-cultural communications while traveling in the Americas (9:20)</itunes:summary>
<itunes:subtitle>Blending cultures from North and Latin America is a little like mixing oil and water. There are components of each culture that are almost on opposite ends of the spectrum, says Thunderbird Professor Denis Leclerc, Ph.D., who [...]</itunes:subtitle>
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